Withdrawal and refund policy

Clauses 5 and 6 of the TNFX client agreement, reproduced in full.

5. Withdrawal Policy

Client logs into his account and places a withdrawal request. Back-office team process the request along with the trading rules. In case the withdrawal requests are verified and approved, the finance department issues payment via the payment method source that selected at first time of client’s deposit. Back office communicates to the client the confirmation of transfer via email and/or via his online account. The withdrawal destination of the funds must be the same as the origin of the funds or an account proved to be owned by the client.

6. Refund Policy

The withdrawals are credited back to you via the initial method of deposit. In case no transactions / orders executed via our systems for any reason and withdrawal request placed, the Company will refund the withdrawal amount back to the same source, provided that the client sent the requested information / documentation to the Company in order to meet its anti-money laundering regulatory requirements and is satisfied with the provided documentation / information. For example, if your initial deposit was via credit card, then the withdrawal is credited to you via the same credit card, with surplus funds (if applicable) credited to your Nominated Bank Account. Company will process the relevant refund within one (1-2) business day. Moreover, the funds will be posted to your bank account within 3-5 business days of being processed by us. In case the Company is unable to remit the funds, or any partial amount thereof, to the same remitter from and by the same payment method trough which such funds were initially received by us, we reserve the right, but shall not be obliged under no circumstances, to transmit the funds in an alternative payment method selected by us, at our sole discretion. Please note that your bank, credit card company or electronic payment platform may be responsible for delays and possible charges over which we have no control. Should you encounter any delays after the provided time-frame please contact us in order to investigate it.

Source document: TNFX Terms and Conditions (PDF). This page reproduces that document; where the two differ, the signed PDF governs.