Customer Service Assistant (Not Available)

We expect you to have an excellent knowledge of customer service and answer their various questions. We also like to see a committed and friendly individual and admire his personality and skills. If you are passionate about helping others and are highly qualified, give us a chance to meet you!

Behavioral skills:
Good communication skills.
Have an interest in helping people.
Like working as part of a team.
Well-presented, polite and tactful.
Can handle complaints in a calm manner.
Good numeracy skills.

Responsibilities:
Handling all incoming customer queries and questions.
Providing the appropriate service and information or referring clients to another department.
Referring problematic issues that they cannot solve to management.
Resolving customer complaints and issuing refunds as needed.
Maintaining an accurate Customer Relationship Management “CRM” database by entering and updating client information.
Providing quotations and checking product availability.
Handling payment transactions.
Adhering to a company’s policies and procedures at all times when assisting customers
Qualification.
Holds a Bachelor’s degree in Business Administration, Management and Economics or Economic Sciences.
Has work experience at least one year.
Fluent in working with Microsoft Office programs “Word – Excel – Outlook”.
Has the ability to work under pressure.
Preferably have knowledge of global economic markets.
He has a good way of communicating with others.
Required languages “English – Arabic” Feature “Kurdish”.