How to make a complaint

Clause 15 of the TNFX client agreement, reproduced in full.

15.1. Any complaints or objections shall be directed to TNFX Support Department by email at [email protected].

15.2. Submission of your complaint or objection to us in respect of a Transaction or alleged Transaction will not relieve you from your duty to manage your risks and mitigate your losses. Without prejudice to any of our other rights to close a Transaction under this Agreement, if we are in dispute with you in respect of a Transaction or alleged Transaction or any communication relating to a Transaction, we may, at our absolute discretion and without notice to you, close any such Transaction or alleged Transaction where.

15.3. We reasonably believe such action to be desirable for the purpose of limiting the maximum amount involved in the dispute, and we will not be under any obligation to you in connection with any subsequent movement in the level of the Transaction concerned. We will take reasonable steps to inform you that we have taken such action as soon as practicable after doing so.

Source document: TNFX Terms and Conditions (PDF). This page reproduces that document; where the two differ, the signed PDF governs.