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Employment Opportunities at TNFX - Karbala

Customer Service Assistant - Karbala

We expect you to have an excellent knowledge of customer service and answer their various questions. We also like to see a committed and friendly individual and admire his personality and skills. If you are passionate about helping others and are highly qualified, give us a chance to meet you!


Behavioral skills:

🔸 Good communication skills. 
🔸 Have an interest in helping people.
🔸 Like working as part of a team.
🔸 Well-presented, polite and tactful.
🔸 Can handle complaints in a calm manner.
🔸 Good numeracy skills.


Responsibilities:

🔸 Handling all incoming customer queries and questions.
🔸 Providing the appropriate service and information or referring clients to another department.
🔸 Referring problematic issues that they cannot solve to management.
🔸 Resolving customer complaints and issuing refunds as needed.
🔸 Maintaining an accurate Customer Relationship Management “CRM” database by entering and updating client information.
🔸 Providing quotations and checking product availability.
🔸 Handling payment transactions.
🔸 Adhering to a company’s policies and procedures at all times when assisting customers
Qualification.
🔸 Holds a Bachelor’s degree in Business Administration, Management and Economics or Economic Sciences.
🔸 Has work experience at least one year.
🔸 Fluent in working with Microsoft Office programs “Word – Excel – Outlook”.
🔸 Has the ability to work under pressure.
🔸 Preferably have knowledge of global economic markets.
🔸 He has a good way of communicating with others.
🔸 Required languages “English – Arabic” Feature “Kurdish”.